TROUBLESHOOTING

Why isn’t my referral link working?

Why am I unable to add a payment card?

Why is my card purchase failing?

I did not receive my account activation email

I'm unable to withdraw my winnings.

I think someone else is using my account, what should I do now?

I forgot the email ID I used to register. How do I log in now?

I am not available at the time of live class. Do you have multiple timings for the same class?

I just bought a course online and realized that I selected the wrong payment option. Can I change it?

Why do I receive multiple confirmation e-mails?

I'm unable to verify my account, what should I do?

Why do I see multiple charges throughout the month on my credit card?

How do I fix my audio quality issues?

How do I manage duplicate subscription?

I have issues with membership access

How do I get a refund?

How do I reset my password?

I can't solve the issue, what do I do?

Why is the feature not working?

Why is the service not working?

I have sent points to an incorrect account, how do I change the email id of the user?

Can I transfer points from one admin to another admin?

How do I change my portal name?

How to retrieve deleted data?

How do I deactivate/reactivate a user?

Why can’t I upload my PDF file?

I lost my license key. How can I recover it?

How do I stop getting notifications?

Why are my calls are not being forwarded to toll free number?

How do I change the amount of time the call rings to each agent?

How do I fix audio quality issues?

How can I test the quality of my network connection?

Troubleshooting your account

I'm unable to login to my account

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